Frequently Asked Questions (FAQ)
Q1: Where are you located?
Our
factory is in China, and we ship goods to the United States, Australia,
Europe, and all over the world. We accept global orders.
Q2: Can I print my own logo?
Yes, we offer logo customization services. You can have your logo printed on the products.
Q3: Can you change the size and color?
Yes, we provide customization options for size and color according to your preferences.
Q4: May I get a sample?
Yes, samples can be provided. Please contact us for details regarding sample requests and costs.
Q5: What are included with the product?
Each product comes with a blower, repair kit, and user manual. Additional items may vary based on the product.
Q6: Do you have a certificate for the inflatables?
Yes, all inflatables meet international safety standards and come with certifications such as EN14960, ASTM, or equivalent.
Q7: What’s the warranty?
We provide a 2-year warranty covering manufacturing defects and material issues.
Q8: How long is the production time?
Production time typically ranges from 7 to 15 days, depending on the product and order size.
Q9: Can I order something you do not have on your website?
Yes, we can produce custom designs based on your requirements.
Q10: How long can I receive the product?
Shipping time depends on the destination. Typically, it takes 5-10 days by air and 20-30 days by sea.
Q11: How do I pay?
We accept payments via bank transfer, paypal, western union, credit cards, and other secure methods.
Q12: Does the product need continuous inflation?
Yes, our inflatables are designed for continuous inflation using a blower.
Q13: Do you provide different standard blowers?
Yes, we provide blowers that meet the voltage and frequency requirements of different countries.
Q14: How do I use the product?
Each product comes with a user manual that provides detailed instructions for setup and use.
Q15: After finishing the production, can you send me pictures or videos?
Yes, we can send pictures or videos of the finished product before shipping.
Q16: How much to ship to my home, and when can I receive it?
Shipping costs depend on the product size, weight, and destination. Delivery timelines vary by shipping method and location.
Q17: Can I arrange to pick it up myself?
Yes, you can arrange to pick up the products directly from our factory or warehouse.
Q18: Do I need to do custom work and pay duties and extra destination fees when the goods arrive at the port?
Yes, customers are responsible for customs clearance, duties, and any additional fees at the destination port.
Q19: How many children can the bouncer accommodate? What is the maximum bearing capacity?
The capacity and weight limit depend on the specific product. Each product description provides detailed capacity information.
Q20: How can I fix it?
Minor damages can be repaired using the included repair kit. For significant issues, you can contact us for professional advice.
